The terms and conditions below will govern operation of the Park Rewards Programme (“Terms and Conditions”).
“Membership” means participation in the Park Rewards Programme.
“Participating Hotel” means hotels participating in the Park Rewards Programme. A full list of the participating hotels and venues are available here: https://my.parkrewards.com/participating-outlets
“Park Rewards Programme” means Park Rewards Membership Programme managed by PHG.
“Park Rewards Website” means https://my.parkrewards.com.
“PARK$” means Park Rewards Dollar awarded by Participating Hotel under the Park Rewards Programme.
“Corporate” means corporations, corporate secretaries or travel arrangers booking their company’s hotel stays and/or meetings, incentives, convention and events.
“Guests” means guests staying as a registered guest at Participating Hotel and/or food & beverages patrons at Participating restaurants and bars.
“Park Rewards Member” shall have the meaning ascribed to it in the Recitals.
“PHG” means Park Hotel Group and its affiliates.
“SGD” means Singapore Dollar, which is the monetary currency used for the programme.
“Earn Rate” means the number of Park Rewards Dollar issued per SGD1 Qualifying Spend based on membership type and tier.
“Qualifying Room Rate” means a rate pays by corporate guests for overnight stays at the Participating Hotel and it excludes no show charges, cancellation fees, service charge, gratuities, concierge, other incidentals, fees and applicable taxes. For avoidance of doubt, Qualifying Room Rate excludes the following:
A company or an employee of a company may enrol for a Corporate membership of the Park Rewards Programme by submitting an application through https://my.parkrewards.com/join.
PARK$ will be issued for Qualifying Spend on corporate stays booked at Qualifying Room Rates and/or for Qualifying Spend on corporate events at Participating Hotel. Each application will be subject to an approval process and he will be notified by email on the application status within 7 working days from the date of submission. All approved Corporate Memberships automatically qualify for Lifestyle Memberships. PHG reserves the right to deny the membership application in its sole discretion.
For the avoidance of doubt, the following types of organisations are not eligible to participate in the Park Rewards Programme:
Guests can apply for Lifestyle Membership, where PARK$ are issued on Qualifying Spend on personal overnight stays booked at Qualifying Room Rates and/or Qualifying Food & Beverages Spend at Participating Hotel, through https://my.parkrewards.com/en/join.
Qualifying Food & Beverage Spend excludes cancellation fees, service charge, gratuities, fees and applicable taxes and excludes the following:
Approval for Lifestyle Memberships is instant and the Park Rewards Member can start earning PARK$ immediately. PHG reserves the right to terminate the membership in its sole discretion.
Park Rewards is an individual membership programme. Joint accounts are not allowed, and proof of identification may be requested for verification purpose.
PARK$ will be issued based on membership type and tier and only with Qualifying Spend. Refer to the table below for details:
|Requirements||Requirements | Prior approval required to join the Loyalty Programme|
|Earn Rate||For every SGD 1 Qualifying Spend, ONE (1) Park Rewards Dollar will be issued to the Park Rewards Member.|
LIFESTYLE MEMBERSHIP–FOR QUALIFYING ROOM SPEND
|Member Tier||Insider Tier||Amabassador Tier|
|Requirements||Open to all. No approval required||15 qualified nights or SGD 10,000 qualified spend in the past 12 months||30 qualified nights or SGD 25,000 qualified spend in the past 12 months|
|Earn Rate||For every SGD 1 Qualifying Spend, ONE (1) Park Rewards Dollar will be issued to the Park Rewards Member||For every SGD 1 Qualifying Spend, TWO (2) Park Rewards Dollar will be issued to the Park Rewards Member.||For every SGD 1 Qualifying Spend, THREE (3) Park Rewards Dollar will be issued to the Park Rewards Member.|
PARK$ will be credited to the Park Rewards Member within one working day after the guest has checked out from the Participating Hotel and/or on payment of food & beverages spend. A Park Rewards Member may earn higher PARK$ for room reservations confirmed during promotional events by the Participating Hotels.
To ensure the accurate record of PARK$, Park Rewards Member must quote his email address at the time of room reservation and/or before making payment for food & beverages. The Park Rewards Programme will not accept any responsibility for PARK$ not credited to a Park Rewards Member because of a Park Rewards Member’s failure to provide the correct registered membership email upon room reservation and/or before making payment for food & beverage
PARK$ can be awarded to a single Park Rewards Member for up to 3 rooms per stay where the Park Rewards Member must be a registered guest in one of the rooms.
PARK$ will not be issued for Qualifying Spend made prior to programme participation.
Should there be any dispute; the Park Rewards Member must notify the PHG and provide supporting documents within 14 days of guest's departure and/or dining payment from the Participating Hotel. PHG reserves the right to make all final decisions in the event of dispute.
PARK$ earned are available for use only in redemption of rewards under the Park Rewards Programme. The PARK$ does not bear monetary value and cannot be exchanged for cash or in kind.
The amount of PARK$ earned at a Participating Hotel where a non-SGD currency is used will be calculated based on Qualifying Room Rate converted to SGD dollars at the exchange rate selected by the Participating Hotel.
To qualify for bonus PARK$250, a new reservation must be made within 30 days of membership start date with a participating hotel. Reservation made must be for a qualifying room rate. Bonus PARK$250 will be issued to account within 24 hours upon departure.
Park Rewards Members may redeem PARK$ for rewards and benefits. A full list of PARK$ redemption catalogue and the respective terms and conditions is available on Park Rewards Website under https://my.parkrewards.com/en/redemption
Upon submitting their redemption request, the Park Rewards Member is deemed to have read, understood and agreed to the terms and conditions governing the redemption. Redemption request is strictly irrevocable once it has been submitted. The Park Rewards Member will be notified by email upon successful redemption.
The PARK$ cannot be exchanged for cash and the reward vouchers issued are not refundable, returnable, exchangeable or replaceable in the event of expiry, loss or damage.
PARK$ has no expiry date for active Park Rewards Members. A Park Rewards Member becomes inactive if there is no redemption or new PARK$ earned during a 12-month period. His remaining PARK$ will be forfeited.
PHG shall not be required to notify the Park Rewards Member of any forfeiture of PARK$ and shall have no liability for such cancellation.
A Park Rewards Member may access his account via https://my.parkrewards.com to view his PARK$ transactions, history and to update his personal details and preferences.
The Park Rewards Programme may from time to time email offers, promotions and other communications to the Park Rewards Members.
Should a Park Rewards Member leave his employing company, he has to inform PHG to amend the registered email address so as to retain the PARK$ balance.
A Park Rewards Member may authorise the transfer of a preferred number of PARK$ (up to a maximum PARK$100,000 per transaction) into another designated Member's account with an administrative fee of PARK$1,000 per transfer. All transfer request cannot be cancelled or refunded once requested. After the transfer request is received and processed, the transferor relinquishes all rights to the transferred PARK$ subject to local laws.
To authorise this request, Member is required to write in to the programme administrator here (firstname.lastname@example.org).
A Park Rewards Member who is an individual shall by accepting the award of any PARK$ or in submitting a request to redeem any PARK$ for rewards under the Park Rewards Programme acknowledges and confirms that he is eligible to receive the PARK$ rewards under the applicable laws and gift or incentive policies of his employer. He further confirms that PHG may accept and act on any instruction or request made by or on behalf of him without reference to his company.
PHG may at its sole discretion modify or suspend the Terms and Conditions at any time without prior notice to the Park Rewards Members.
PHG may at its sole discretion terminate the Park Rewards Programme with 3-months’ advance notice to all active Park Rewards Members. If the Park Rewards Programme is terminated, all unredeemed PARK$ will be forfeited after the conclusion of the notice period without any obligation or liability on PHG and the Participating Hotels. PHG may terminate the Park Rewards Programme in whole or in part, in any jurisdictions on less than three months' notice if required to do so by applicable law.
If a Participating Hotel exits the Park Rewards Programme for any reason, a Park Rewards Member will not earn PARK$ for stays at such Participating Hotel after the date on which the Participating Hotel exited the Park Rewards Programme, even if the reservation for a stay at the Participating Hotel was made prior to that date.
PHG makes no warranties or representations, either expressed or implied with respect to type, quality or fitness of the goods or services provided through the Park Rewards Programme or by the Participating Hotels.
PHG is not responsible for: (a) any loss or misdirection of, or delay in receiving, any Park Rewards member application, correspondence or redemption request; (b) theft or unauthorised redemption of PARK$; (c) any acts or omissions of third parties; or (d) any errors published in relation to the Park Rewards Programme, including, without limitation, any pricing or typographical errors, errors of description, errors regarding any Participating Hotels, and errors in the crediting or debiting of PARK$ from Park Rewards Member accounts. PHG reserves the right to correct, without notice, any errors.
PHG's waiver of any breach of these Terms and Conditions by any Park Rewards Member will not constitute a waiver of any other prior or subsequent breach of these Terms and Conditions. PHG's failure to insist upon strict compliance with these Terms and Conditions by any Park Rewards Member will not be deemed a waiver of any rights or remedies that PHG may have against that, or any other, Park Rewards Member.
In no event will PHG or any Participating Hotel be liable for any direct, indirect, special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise which arise out of or are in any way connected with the Park Rewards Programme or these Terms and Conditions.
This Agreement shall be construed under and governed by the laws of the Republic of Singapore. Any disputes arising out of or related to the Park Rewards Programme or these Terms and Conditions will be handled individually without any class action, and will be governed by, construed and enforced in accordance with the laws of the Republic of Singapore, without regard to its conflicts of law rules. The exclusive jurisdiction for any claim or action arising out of or relating to these Terms and Conditions or the Park Rewards Programme may be filed only in courts of the Republic of Singapore.
Membership in the Park Rewards Programme and the earning and redeeming of PARK$ are subject to all applicable local laws and regulations. Membership in the Park Rewards Programme and Park Rewards Member benefits are offered in good faith; however, they may not be available if prohibited or restricted by applicable law or regulation in the Park Rewards Member's jurisdiction of residence. If any part of these Terms and Conditions is held to be unlawful or unenforceable, that part will be deemed deleted from these Terms and Conditions in such jurisdiction and the remaining provisions will remain in force.
The Terms and Conditions, together with those incorporated herein or referred to herein constitute the entire agreement between PHG and Park Rewards Members relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Park Rewards Website.