The terms and conditions below will govern operation of the Park Rewards Programme (“Terms and Conditions”).
“Membership” means participation in the Park Rewards Programme.
“Participating Hotel” means hotels participating in the Park Rewards Programme. A full list of the
“Park Rewards Programme” means Park Rewards Membership Programme managed by PHG.
“Park Rewards Website” means www.parkrewards.com.sg.
“PARK$” means Park Rewards $ awarded by Participating Hotel under the Park Rewards Programme.
“Park Rewards Member” shall have the meaning ascribed to it in the Recitals.
“PHG” means Park Hotel Group and its affiliates.
“Qualifying Room Rate” means a rate pays by corporate guests for overnight stays at the Participating Hotel and it excludes no show charges, cancellation fees, service charge, gratuities, concierge, other incidentals, fees and applicable taxes. For avoidance of doubt, Qualifying Room Rate excludes the following:
A company or an employee of a company may enroll in the Park Rewards Programme by submitting an application through my.parkrewards.com.sg/register “Park Rewards Member”. Each application will be subject to an approval process and he will be notified by email on the application status within 7 working days from the date of submission. PHG reserves the right to deny the membership application in its sole discretion.
For the avoidance of doubt, the following types of organisations are not eligible to participate in the Park Rewards Programme:
One PARK$ will be issued for each SGD dollar or the currency equivalent of Qualifying Room Rate and will be credited to the Park Rewards Member within one working day after the guest has checked out from the Participating Hotel. A Park Rewards Member may earn higher PARK$ for room reservations confirmed during promotional events by the Participating Hotels.
To ensure the accurate record of PARK$, Park Rewards Member must quote his email address at the time of reservation. The Park Rewards Programme will not accept any responsibility for PARK$ not credited to a Park Rewards Member as a result of a Park Rewards Member’s failure to provide the correct registered membership email upon reservation.
Should there be any dispute; the Park Rewards Member must notify the PHG and provide supporting documents within 14 days of guest's departure from the Participating Hotel. PHG reserves the right to make all final decisions in the event of dispute.
PARK$ earned are available for use only in redemption of rewards under the Park Rewards Programme. The PARK$ does not bear monetary value and cannot be exchanged for cash or in kind.
The amount of PARK$ earned at a Participating Hotel where a non-SGD currency is used will be calculated based on Qualifying Room Rate converted to SGD dollars at the exchange rate selected by the Participating Hotel.
Park Rewards Members may redeem PARK$ for rewards and benefits. A full list of PARK$ redemption catalogue and the respective terms and conditions is available on Park Rewards Website under https://my.parkrewards.com.sg/redemption
Upon submitting their redemption request, the Park Rewards Member is deemed to have read, understood and agreed to the terms and conditions governing the redemption. Redemption request is strictly irrevocable once it has been submitted. The Park Rewards Member will be notified by email upon successful redemption.
The PARK$ cannot be exchanged for cash and the reward vouchers issued are not refundable, returnable, exchangeable or replaceable in the event of expiry, loss or damage.
PARK$ has no expiry date for active Park Rewards Members. A Park Rewards Member becomes inactive if there is no redemption or new PARK$ earned during a 12-month period. His remaining PARK$ will be forfeited.
PHG shall not be required to notify the Park Rewards Member of any forfeiture of PARK$ and shall have no liability for such cancellation.
A Park Rewards Member may access his account via my.parkrewards.com.sg to view his PARK$ transactions, history and to update his personal details and preferences.
The Park Rewards Programme may from time to time email offers, promotions and other communications to the Park Rewards Members.
Should a Park Rewards Member leave his employing company, he has to inform PHG to amend the registered email address so as to retain the PARK$ balance.
Eligibility to participate in the Park Rewards Programme
A Park Rewards Member who is an individual shall by accepting the award of any PARK$ or in submitting a request to redeem any PARK$ for rewards under the Park Rewards Programme acknowledges and confirms that he is eligible to receive the PARK$ rewards under the applicable laws and gift or incentive policies of his employer. He further confirms that PHG may accept and act on any instruction or request made by or on behalf of him without reference to his company.
Modification to the Park Rewards Programme
PHG may at its sole discretion modify or suspend the Terms and Conditions at any time without prior notice to the Park Rewards Members.